Last Updated: January 2013
Our Commitment to Your Privacy
Your privacy is important to us. Chancellor Peak Chalets, its subsidiaries and affiliates (collectively referred to as Chancellor Peak Chalets) are committed to maintaining the privacy, security and accuracy of the personal information we collect, use and disclose in accordance with this policy and applicable legislation including the BC provincial Personal Information Protection Act (PIPA) and federal Personal Information Protection and Electronic Documents Act (PIPEDA).
Chancellor Peak Chalets will not disclose your personal information for purposes other than those for which it was collected, except with your consent or as required or permitted by law.
Chancellor Peak Chalets will never release, sell, or rent any personal information you provide to us to any entities, individuals or other third parties for external marketing purposes.
Scope of Policy
Chancellor Peak Chalets may occasionally amend this Policy. When this occurs the date at the top of this Policy will be revised and the revised policy will be placed on our website. If Chancellor Peak Chalets wants to use your personal information for a new purpose we will obtain your consent to do so unless the new use is authorized by law.
The Information We Collect
Chancellor Peak Chalets collects information from you directly (e.g. reservations, ticket purchases, rentals, ski school, web sites) or from other sources such as credit bureaus, real estate agents, financial institutions and government agencies. The information collected may include all or some of the following:
- your name;
- your home address, home telephone number, cell (mobile) phone number and email address;
- your age, marital and family status and citizenship;
- information about Chancellor Peak Chalets products and services purchased by you including real estate and utility services where appropriate;
- financial and credit information about you including credit card and bank information;
- attribute data (e.g. height, weight, shoe size, age and ability) related to the activities you undertake and to equipment you rent or purchase while at Chancellor Peak Chalets;
- medical information related to your fitness to undertake the activities you have booked at Chancellor Peak Chalets.
Chancellor Peak Chalets will obtain your consent to collect or disclose personal information, except where Chancellor Peak Chalets is authorized or required by law to do so without your consent.
Your consent to collect your personal information is implied when you request information from Chancellor Peak Chalets or purchase a product or service. The personal information collected is that necessary to complete the transaction and manage the delivery of the requested product or service.
Your consent to collect or disclose your personal information may also be implied if it is supplied to Chancellor Peak Chalets by an authorized representative (e.g. lawyer, agent or broker) on your behalf.
We will expressly request your consent prior to using your personal information for email marketing communications. This consent may be obtained verbally, in-writing or electronically.
How We Use Information
Chancellor Peak Chalets may collect, use and disclose your personal information for the following purposes:
- authenticating your identity;
- processing payments for transactions you have entered in to;
- delivering contracted services to you;
- communicating with you about the products and services you have purchased, responding to inquiries and resolving complaints;
- communicating with you about Chancellor Peak Chalets products and services;
- credit checking for certain transactions including but not limited to those related to real-estate purchase and rental and for provision of utility services.
- tracking use of products and services;
- analysis of purchasing and demographic data to better understand our customers preferences and to help us develop improved services for our customers.
- protecting Chancellor Peak Chalets, you and others from fraud and error
- complying with legal requirements
If you have opted in to any of our email distribution lists you will receive occasional emails from Chancellor Peak Chalets about the products and services you have expressed an interest in. If at any time you no longer wish to receive these e-mails from us please click on the subscribe/unsubscribe button on any message you receive to remove yourself from that mailing list. Chancellor Peak Chalets tracks receipt of emails to eliminate email addresses which are no longer valid and tracks clicked links in emails to assess the relevancy of content being distributed to newsletter recipients.
All rates and dates are subject to change. Errors and omissions excluded. In the event of a price discrepancy between the website and the price published at Guest Services the price at Guest Services shall be the price that will be charged.
Chancellor Peak Chalets analyses website usage statistics to refine the content of our website to better meet our guest’s needs.
Your use of and browsing of the Chancellor Peak Chalets Website are at your risk. Neither Chancellor Peak Chalets nor any other party involved in creating, producing or delivering the Site is liable for any direct, incidental, consequential, indirect, special or punitive damages arising out of your access to, or use of, the Site. Without limiting the foregoing, everything on the Site and data available to you through the site is provided to you "AS IS" WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. Please note that some jurisdictions may not allow the exclusion of implied warranties, so some of the above exclusions may not apply to you. Check your local laws for any restrictions or limitations regarding the exclusion of implied warranties. Chancellor Peak Chalets also assumes no responsibility, and shall not be liable, for any damages to, or viruses that may infect, your computer equipment or other property on account of your access to, use of, or browsing in the Site or your downloading of any materials, data, text, images, video or audio from the Site.
Chancellor Peak Chalets has not reviewed all the sites/videos linked to the Site and is not responsible for the content of any other sites linked to the Site. Your linking to any other off-site pages or other sites is at your own risk, and is subject to these terms and conditions.
With respect to Ad Servers: We do not partner with or have special relationships with any ad server companies.
WebRezPro Reservations is powered by WebRezPro Property Management System All bookings, deposits, payments, and cancellations made through Golden Central Reservations are processed and supported by WebRezPro Property Management System WebRezPro Property Management System is registered as an extra provincial company under the Business Corporations Act with a registration number of ??????.
The following summarizes the Refund and Cancellation Policy:
Most vacation rental properties are privately owned and result in property owners usually not permitting refunds on bookings made. Due to this difference in a vacation rental versus other travel products, cancellations on lodging bookings made prior to 14 days of arrival result in a penalty of up to 50% of the booked stay.
Our Commitment to Data Security
Your personal information is stored in secured locations on servers and systems controlled by Chancellor Peak Chalets, located either at our offices or at the offices of our service providers. To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect. Chancellor Peak Chalets will take reasonable steps through contractual and other means to ensure your personal information is protected by suppliers and others who Chancellor Peak Chalets discloses your personal information to deliver contracted goods and services on Chancellor Peak Chalets behalf.
How to Access or Correct Your Information
You have a right to know what personal information Chancellor Peak Chalets holds about you and where it is inaccurate to ask that we correct it.
Upon written request, subject to certain exceptions, we will inform you of the existence, use, and disclosure of your personal information and will give you access to that information. Chancellor Peak Chalets will provide the information to you within a reasonable time frame and at a cost commensurate with the time taken to retrieve the information, or at no cost. Chancellor Peak Chalets will not charge you without first advising you of the cost to retrieve the information and giving you the option of withdrawing the request. Chancellor Peak Chalets may be unable to provide access to your personal information. Examples include, but are not limited to, where doing so would reveal personal information about another individual or where we are prevented from doing so by law. In such circumstances we will advise you of the reason for the refusal to provide you with access to your personal information.
Any information access and correction requests, inquiries, complaints or questions regarding this Policy or Chancellor Peak Chalets’ compliance with privacy legislation should be directed to Chancellor Peak Chalets’ Privacy Officer as follows:
Chancellor Peak Chalets
2924 Kicking Horse Road
Golden, British Columbia (BC)
Canada, V0A 1H0